ISO 20000 Service Management System (SMS)

ISO/IEC 20000 is ideal for any service provider, large or small, who wants to provide assurance in the quality of the services they deliver. It’s commonly used for IT services, facilities management and business services to help ensure effective and resilient services in today’s changing service delivery environment.

Benefits of ISO 20000

i) ISO 20000 can help your organisation benchmark its ITSM, improve services, demonstrate its ability to meet customer requirements and create a framework for independent assessment.

ii) Offers competitive differentiation by demonstrating reliability and high quality of service;

iii) Gives access to key markets, as many organisations in the public sector mandate that their IT service providers demonstrate compliance with ISO 20000;

iv) Provides assurance to clients that their service requirements will be fulfilled;

v) Enforces a measurable level of effectiveness and a culture of continual improvement by enabling service providers to monitor, measure and review their service management processes and services;

vi) Drives down the costs of conformance to a multitude of regulations, including the PCI DSS and Sarbanes-Oxley;

vii) Helps leverage ITIL practices to optimise resources and processes